About us

Business Automation Desk

Process automation strategy, governance and programme delivery.

Business Automation Desk covers process discovery, RPA operations, quality assurance and governance for Australian automation programmes.

What we cover

Business Automation Desk reports on business process automation. Coverage is organised into 6 sections: Process Discovery, Business Cases, RPA Operations, Human Oversight, Quality Assurance, Programme Governance. It is written for Automation programme leads and process owners in Australian organisations.

How we work

Articles should be useful to someone who actually has to decide or implement the matter: concrete, verifiable and honest about what depends on the business, the region or the legal position. Where a topic is governed by law or tax rules, the article says so, rather than pretending to replace professional advice.

We correct errors visibly. If a correction changes the substance of an article, the article states what has changed.

Contact

Corrections, tips and questions: [email protected]. For advertising and partnerships, see the advertising page. Publisher details are in the legal notice.