Human Oversight
Assigning a business owner and a technical owner
Define the business and technical owners’ decisions, handoffs, deputies and escalation route for a live automation.
Section
Human Oversight
Human Oversight
Checking whether a user-interface bot is appropriate
Review a proposed UI bot’s authority, screen reliability, runtime conditions, result checks and exception route before a pilot.
Human Oversight
Choosing decisions that still need human approval
Screen automated decisions for authority, judgement, consequence and reversibility before placing prior human approval.
Human Oversight
Defining an exception route before launch
Define the trigger, held work, owner, evidence and safe exit for cases an automation cannot finish.
Human Oversight
Escalating an incomplete employee offboarding action
Escalate an unfinished offboarding task with the affected resource, observed state, action owner and evidence needed to close it.
Human Oversight
Handling a purchase outside the normal rules
Record and route procurement exceptions with the right authority, clear conditions and a truthful decision history.
Human Oversight
Handling unreadable or incomplete documents
Triage poor scans, missing pages and ambiguous values with a clear repair request, case owner and recheck.
Human Oversight
Human oversight in automated processes
Place human approval, exception handling and monitoring where people can understand, stop and correct automated work.
Human Oversight
Identifying automations that no longer match the process
Compare current business rules, automation versions and recent cases to identify where a live workflow no longer fits its process.
Human Oversight
Keeping a record of automated and human actions
Build a case history that connects automation attempts, human decisions, verified outcomes and later corrections.
Human Oversight
Planning manual processing when a bot stops
Define when to switch to people, classify unfinished bot work, preserve controls and reconcile records before automation resumes.
Human Oversight
Recording why an automated outcome was overridden
Record the original automated proposal, authorised human decision, reason and confirmed result when an outcome is overridden.
Human Oversight
Reviewing whether automation moved work to another team
Trace cases across a handoff and compare effort, corrections and outcomes in both teams before claiming an automation benefit.
Human Oversight
Separating payment execution from approval
Invoice approval confirms that a transaction may proceed under the organisation's rules.